9t5.ai

Privacy Policy

Last updated: March 2025

1. Who we are

9t5.ai ("we", "us", "our") is an Australian business providing AI-powered operations and automation services to small businesses. We are based in Sydney and Melbourne, Australia.

2. Information we collect

We may collect:

  • Contact details: Name, email address, phone number, company name when you contact us or request a strategy call.
  • Account and usage data: Information you provide when using our services, including data processed through our AI and automation tools.
  • Technical data: IP address, browser type, device information, and usage patterns when you visit our website.

3. How we use your information

We use your information to:

  • Provide, maintain, and improve our services
  • Respond to your enquiries and schedule strategy calls
  • Send you relevant updates (with your consent where required)
  • Comply with legal obligations
  • Protect our rights and the security of our services

4. Data storage and security

We store data on secure servers and use industry-standard measures to protect your information. Data may be stored in Australia or in jurisdictions where our service providers operate. We do not sell your personal information.

5. Sharing your information

We may share your information with service providers who assist us in operating our business (e.g. email delivery, hosting). We require these providers to protect your data and use it only for the purposes we specify. We may also disclose information where required by law.

6. Your rights

Under Australian Privacy Principles and applicable law, you may have the right to access, correct, or delete your personal information. To exercise these rights or make a complaint, contact us at hello@9t5.ai.

7. Cookies

Our website may use cookies and similar technologies to improve your experience and analyse usage. You can adjust your browser settings to manage cookies.

8. Changes

We may update this policy from time to time. We will post the updated version on this page and update the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related enquiries: hello@9t5.ai